Page 25 - OPM_PPT
P. 25
>0 -5& &3 0 5&-0 Principles of Production and Operations / Operations Management_ +. &. 7 7$5 B %3 ;(
Decision Patterns for
Manufacturing Processes
Processesารสอนเท่านั้น
High Volume Customer Contact Low Volume
Line or continuous Project or job
process process
Low complexity, low 1. Process Structure High complexity,
divergence, and line high divergence,
flows 5. Capital intensityําหรับ and diverse flows
Low 2. Customer involvement High
High 3. Vertical integration Low
ใช้ส
Low 4. Resource flexibility High
High Low
เอกสารนี้
15
การเรียนก
Decision Patterns for Service
High Contact Customer Contact Low Contact
Front office Back office
High complexity, 1. Process Structure Low complexity,
high divergence, low divergence,
and jumbled flows and line flows
High 2. Customer involvement Low
Varies 3. Vertical integration Varies
High 4. Resource flexibility Low
Varies 5. Capital intensity Varies
Figure 3.11
16
Page 23 of 247
