Page 78 - Employee Handbook
P. 78

21.2                              I N C I D E N T   R E P O R T I N G



                                                &   C L A I M S   P R O C E S S








        N o t i f i c a t i o n   o f    l o s s   o f    a s s e t   m u s t   b e    d o n e    w i t h i n    2 4    h o u r s    t o    t h e    L i n e
        M a n a g e r ,    R T C    I n s u r a n c e    A d m i n i s t r a t o r ,    C C    R T C    G r o u p    R i s k    M a n a g e r ,

        R T C    S u p p l y    C h a i n    M a n a g e m e n t    ( S C M ) ,    R T C    A s s e t    M a n a g e m e n t ,
        F i n a n c e   a n d   I T   ( i f   I T   a s s e t ) ,   R T C   F l e e t   M a n a g e r   ( I f   V e h i c l e ) .   I f   t h e   a s s e t
        u s e r    w a s    f o u n d    t o    b e    n e g l i g e n t ,    t h e    a s s e t    u s e r    w i l l    b e    l i a b l e    f o r    a n y
        i n s u r a n c e   e x c e s s   a m o u n t s .  

        IF VEHICLE INCIDENT:

        Send the following to all parties listed above:

          C o m p l e t e d   a n d   s i g n e d   I n c i d e n t   R e p o r t   T e m p l a t e .
          P o l i c e   r e p o r t   c o p y   w i t h   a n y   w i t n e s s   s t a t e m e n t   a n d   c a s e   n u m b e r   ( i f
          h i r e d   c a r   =   m u s t   b e   s u b m i t t e d   t o   C a r   H i r e   C o . ) .
          A s s e t   d e s c r i p t i o n   a n d   r e g i s t r a t i o n   n u m b e r   ( i f   v e h i c l e ) .

          C o p y   o f   d r i v e r s ’   l i c e n s e .
          D r i v e r ’ s   f u l l   n a m e ,   c o n t a c t   n u m b e r ,   a d d r e s s .
          C o p y   o f   s i g n e d   v e h i c l e   p o l i c y .
          P i c t u r e s   o f   t h e   a c c i d e n t .
         
        IF NON-VEHICLE INCIDENT:
        Send the following to all parties listed above:


          C o m p l e t e d   a n d   s i g n e d   I n c i d e n t   R e p o r t   T e m p l a t e .
          P o l i c e   a f f i d a v i t   c o p y   a n d   c a s e   n u m b e r .
          G r a n t   n a m e .
          A s s e t   s e r i a l   n u m b e r .
          C o p y   o f   i n v o i c e   f o r   o r i g i n a l   a s s e t   ( f r o m   I T ) .

         
        IF VEHICLE INCIDENT WITH THIRD PARTY INVOLVED:
        Send the following information to all parties listed above:

          C o p y   o f   t h i r d - p a r t y   d r i v e r s ’   l i c e n s e .

          P i c t u r e   o f   t h i r d   p a r t y ’ s   l i c e n s e   d i s k .
          C o n t a c t   d e t a i l s   o f   t h i r d   p a r t y .
          C o n t a c t   d e t a i l s   o f   t h i r d   p a r t y ’ s   i n s u r e r s .
          C o n t a c t   d e t a i l s   o f   a n y   w i t n e s s e s .

        A l l    n c i d e n t    R e p o r t s    ( c o m p l e t e d    o n    t h e    r e p o r t    t e m p l a t e )    m u s t    b e
        s e n t   b a c k   t o   b o t h   t h e   G r o u p   R i s k   M a n a g e r   &   y o u r   l i n e   m a n a g e r .   R e f e r

        t o  Annexure I   f o r   t h e   I n c i d e n t   R e p o r t   T e m p l a t e .



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