Page 105 - Dimensi Baharu Zakat di Malaysia

© DIMENSI BAHARU ZAKAT DI MALAYSIA
ISBN 978-967-2959-04-5

Nasional, Export-Import Bank of Malaysia Berhad (EXIM Bank).
While takaful operators consist of AIA PUBLIC Takaful Bhd,
AmMetLife Takaful Berhad, Etiqa Family Takaful Berhad, FWD
Takaful Berhad, Great Eastern Takaful Berhad, Hong Leong MSIG
Takaful Berhad, Prudential BSN Takaful Berhad, Sun Life Malaysia
Takaful Berhad, Syarikat Takaful Malaysia Keluarga Berhad,
Takaful Ikhlas Family Berhad and Zurich Takaful Malaysia Berhad
(Bank Negara Malaysia, 2021). Of these institutions, eight Islamic
financial institutions which pay zakah on business have been
selected as samples of this study representing three categories of
Islamic financial institutions i.e. Islamic banks, development
financial institutions and Takaful operators. Two of them are from
Islamic banks while another two and four are respectively from
development financial institutions and Takaful operators.
Semi-structured interviews were chosen as the main source of
evidence. They were triangulated by other sources (e.g., Manual of
Zakat Management for Banking Institutions by JAWHAR).
Silverman (2001) argued that interviews and the analysis of
documents can be combined in qualitative research. This is due to
their powerful ability in their provision of in-depth descriptions,
understanding and knowledge of specific phenomena from the
informants’ perspective (Merriam, 1998; Patton, 1990).
Interviews were conducted with a group of informants from the
Shariah and Finance Departments, which consisted of two to four
executives from both departments. They were chosen because of
their authority and knowledge about the institutions’ zakah practice.
During the interview sessions, an audio recorder was used to
record the data. All the recordings were transcribed verbatim. The
transcriptions of the interviews were then written in the spoken
language (Bahasa Malaysia) to maintain authenticity. All
transcriptions were verified by the informants and all feedback from
the interviews were analyzed through a thematic analysis.

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