Page 63 - Mid-Year Reports

Mid-Term
Objective(s) Goal Status
Actual

Met Target

To improve customer service 85% 0% X On Target to Meet Target

Not On Target

Milestones Achieved Mid-Term Strategies To Overcome Barriers/Challenges/Other

1 Division Training on Customer Services 1 Secure an instrument to measure customer service

2 2 Reinforcement of customer service culture from top leadership

3 3

Barrier/Challenges
Comments

1 Lack of formal measurement process

2 No established baseline or area of focus

3

4