Page 84 - FCEA Proposal For Airport VIP Concierge Service Concession 2022 (1)

3. First Class Experience is a neutral unbiased company that works with all tourism and
service-providing companies in Aruba and Internationally without being in competition with
any DMC’s, Tour Operators or Ground Handling Services
4. All First Class Experience team members are skilled, friendly, well-mannered, and trained
to go the extra mile professionally, offering excellent top service
5. First Class Experience implemented a cohesive professional brand look and feel visible
through the website, up to the Hostess uniforms, from pre-arrivals out of the comfort of our
client’s homes to the after-sales experience
6. First Class Experience is based on trust and works with seven hotels and eight other relevant
tourist companies in Aruba

1A. Strong Points

a. First Class Experience has demonstrated success based on results; when comparing the
YTD July 2022 results to YTD July 2021 results, FCEA traffic grew by 216%.
b. First Class Experience has established strong partnerships
c. First Class Experience has proven to the Aruba Airport Authority to be able to operate
professionally without many complaints or negative situations. The company has a clean
record as an operation concessionary at the Aruba Airport Authority
d. First Class Experience is a proud AHATA member
e. The ‘Mi compromiso’ team recognized First Class Experience as one of the companies
with all team members certified as great Aruban ambassadors.
f. First Class Experience team members are professional, friendly, and well-groomed Host
and Hostesses
g. First Class Experience has a well-developed good relationship with the majority of the top
Airlines at the Airport.
h. First Class Experience has a well-developed good relationship with the two Ground &
Passenger handlers at the Airport.
i. First Class Experience has a well-developed good relation and very good communication
with Top Management of all Local authorities and US customs
j. First Class Experience actively participate and contributes in the weekly MOD meetings

THEY SAY IT!

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