Page 86 - FCEA Proposal For Airport VIP Concierge Service Concession 2022 (1)

• Post Pandemic First Class Experience grew respectively by 87% in 2021 compared to 2019
and YTD July 2022 by 216% in traffic.
• First Class Experience is a recognized Unique Company now, with more than six years of
experience in providing one of the best VIP Concierge Service at the Airport
• FCEA has all necessary and mandatory insurance and licenses to do business as a VIP
Concierge service provider
• FCEA has sufficient manpower to assist in providing the airport VIP Concierge services
for arrival & departure passengers
• First Class Experience contributed to Airport concession with a total of AWG 1,269,172.96
from which the largest growth is experienced Jan to July 2022, AWG. 506,110.08
• First Class Experience has a strong word of mouth and a robust organic review strategy
• First Class Experience has built strong partnerships with Local Tour operators, Local
Businesses, and Local Clients

• First Class Experience has built strong partnerships with International Tour Operations and
Travel Agents
• First Class Experience is present on many Social Media Platforms such as Instagram,
Facebook, YouTube, Twitter, LinkedIn and now recent actively on Tik Tok
• First Class Experience has continuously invested in the quality of the provided service by
remaining ahead of the curve, training the team, and refining the current processes
• First Class Experience continuously expands and innovates its services with the
introduction of the Sales Office 2.0 and Call Center
• FCEA 2.0 is a complete success and gives an enormous growth for the AAA and gives
many opportunities for expansions and future innovations
• First Class Experience has established a strong brand aligned with the strategic objective
of the Aruba Tourism Authority, focused on Affluent visitors and the economic value of
the visitor
• First Class Experience team members are passionate, love the challenge and go over and
beyond to provide the best white glove service to all Airport passengers
• First Class Experience has proven to be a reliable and successful partner for Aruba Airport
Authorities, with sharp results even more during and post Pandemic within the FCEA
group of concessionaires
• First Class Experience has an established successful formula and is trusted for the services
provided
• First Class Experience can assure an excellent continuity of this business as a valuable
partner of Aruba Airport Authorities

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