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LocaL Wednesday 18 april 2018

“I like every deal of it, it is really my passion and gives
me such a satisfaction. Of course there are days that
bring frustrations, but I see them a as a challenge. We
are a very united team and that makes a difference.”
It is evident that the maintenance department ham-
mer the results home as the guest experience is
everything.q

Juan E. Irausquin Boulevard 51
Oranjestad, Aruba
T + 297 582 7000

‘I want my engineers to be at 5-star level’

Casa del Mar Beach Resort & Timeshare offers you paradise: an oceanfront loca-
tion on the white sandy Eagle Beach, the amazing blue-green colored Caribbean
ocean, wonderful luxury oceanfront or poolside timesharing suites and a world of
amenities like spa, restaurant, pool and fitness. To keep this all running as the perfect
picture it is, every resort needs a fixer, a maker or a doer. To keep the resort looking
top notch. Meet the Head of the Handymen: Ferdinand Alexander Winterdal.

He is the Chief Engineer, Head of the Maintenance Department, and he sure knows
his trade. “We take care of the place, everything that has to do with mechanics,
palms, sewage systems, air-conditioning, garden, pool and so on. All that has to do
with maintenance is under my wings and I have an awesome team of 11 employ-
ees to make it happen, day in, day out.” His background is Technical Structure &
Engineering and Ferdinand has been working for four years already in Casa del Mar
Beach Resort & Timeshare. “Though I know every corner of this resort, I still bump into
surprises sometimes and that makes the job dynamic.”

Hammering Results
His day starts off with a Toolbox Meeting where he plans the day together with the
supervisor and coordinator. “We set priorities, solve calamities, plan follow up’s and
go through the weekly schedule for all staff. I like things organized.” He receives the
guest’s comments through a work order system and that goes from small things like
clogs, sweating rooms, a not properly working stove or fridge to -in some cases- big-
ger issues like electrical problems in rooms. “My guys have a step-by-step proce-
dure to go by. If it cannot be solved by that, we contact an outside company up
to we solve the matter.” In the public areas issues can occur like Jacuzzi heaters
that won’t go on, toilet breakers that leak or paint jobs to be done. “We have very
concerned members who inform us right away when something is not working as
should be. They feel this place like their home and they treat it like that. That means
me and my team must maintain that feeling and address to issues immediately. To
keep them feel home.”

Ferdinand pushes his team for the best quality. The members are very happy with
the level of maintenance and the department works as a well-oiled machine. “I
want my engineers to be at a 5-star level. We improved the department drastically
together. The implementation of a Prevent Maintenance Plan makes us be ahead
of things.” He loves the job and he cannot even specify what part more than others.

Casa del Mar would like to welcome

you to their family of owners with suits
available for sale or rental year round.