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LOCAL Thursday 21 april 2022

Hilton Aruba Caribbean Resort & Casino

Circle of Excellence and Summit Award Winners, 2021

Palm Beach – Hilton Aruba years. Leading the Com- tomized and caring service ized, wedding day. From
is excited to announce that mercial team, including to each individual. With ex- a guest's perspective, des-
four key-team members Sales & Marketing, Reve- cellent follow-up through tination weddings can be
of its Commercial Services nue, Reservations and Ca- their reservation booking- very stressful and difficult
team are the proud recipi- tering departments, Jen- journey to the arrival at the to manage, but Lisa makes
ents of the highest com- nifer has played a pivotal resort, she leverages her sure worries fade away.
mendations awarded by role in the successful and personal touch and rap- She answers every question
Hilton Worldwide – Circle of speedy recovery of the re- port with each travel pro- in detail and has as many
Excellence and the Summit sort through the highs and fessional to maximize ser- conference calls as a bride
Award. lows of demand, post pan- vice, thus building loyalty or groom may need. She
demic. and trust throughout the provides all possible op-
Circle of Excellence repre- customer experience. tions to ensure the couple
sents the pinnacle of sales She is a big contributor to is happy and confident.
achievement across Hil- the measurable commer- As a nominee in the Sales, Despite being miles away,
ton’s network. Winners are cial success of the prop- Catering and Events Crite- on Aruba, Lisa makes her
selected annually based erty, deploying innova- ria, Jeanine outperformed guests, overseas, feel that
on individual performance tive solutions, and leading the set goals of annualized she is right at their side to and has built long lasting
against the award criteria game-changing strategies, booking goals and was guide them at every step. trust and stability by iden-
and his/her goals. The Com- to benefit both custom- evaluated along with her tifying solutions rather than
mercial Services Summit ers and the organization, strengths in the areas of As a Circle of Excellence problems, and ensuring
Awards represent the apex while empowering her her portfolio, such as new winner, Lisa was selected the mutual growth of client
of achievement across Hil- team, sharing her knowl- account growth, customer based on individual perfor- businesses and her organi-
ton’s Commercial Services edge, and grooming the relationship skills, and more. mance against the award zation. She is a timely com-
organization. The winners next generation of lead- criteria and her individual municator both internal
of this award excel in cre- ers, so they can grow and Lisa Dammerman: Individu- goals. She excelled in cre- and external. The success
ating value for customers thrive in their roles. Jennifer al Sales Excellence ating value for resort cus- of Hilton Aruba this year
and are representative of re-envisioned executional Landing the pinnacle of tomers, and elevated her was strongly impacted by
the Hilton’s ONE TEAM cul- and operational strategies, sales achievement across performance, while driving Margo’s contributions and
ture, contributing to the post pandemic, that drove the Hilton network, Lisa dominant market share, in here ability to activate ac-
commercial success of the efficiency and effective- demonstrated her strength her respective areas. counts.
organization as a whole. ness of activities to optimal as the Hilton’s Award Win-
highs. ning Bridal Specialist for Margo Esposito: Individual As a nominee in the Sales,
Winners include: Jennifer 13 years before she was Sales Excellence Catering and Events Gen-
Bolstad, awarded Com- Jeanine Gilchrist: Individual promoted to Resort Expe- Margo represents the Hilton eral Criteria, Margo also
mercial Director of the Year Sales Excellence rience Manager, in 2022. values while contributing outperformed her annual
2021, Jeanine Gilchrist, Lisa Jeanine expanded her When it comes to wed- to the commercial success set goals significantly, and
Dammerman, and Margo strategies in 2021, driving dings, Lisa is the Queen. of her resorts. With over 20 was evaluated for her
Esposito, awarded with the and developing the lucra- Her name and reputation years of experience, she strengths in relevant areas,
Circle of Excellence Individ- tive and important travel in the wedding market are pushed strong industry and similar to Gilchrist.
ual Sales Excellence award agent direct business. She exceptional, earning her travel account relations
2021. put on the first trip for lux- the WeddingWire Couples as she consistently stayed General Manager Vasco
ury agents since the pan- Choice Award for three on top of Hilton partner- Baselli reports it is an honor
Jennifer Bolstad: Commer- demic began and agents consecutive years. Guests ships. Margo is an expert to be working with such a
cial Director of the year, were elated to be out in inquire about weddings, at filling occupancy gaps decorated team, making
2021 the world, experiencing ho- based on Lisa’s reputation, by activating her account up a group of fantastic col-
Jennifer outshined all other tels and destinations, once service delivery, and atten- portfolio to deliver volume leagues, dedicated and
nominees in the Commer- again. With over 20 years of tion to detail. throughout need-periods, determined to do what it
cial Director of the Year experience, Jeanine is an securing key market oppor- takes to work on behalf
category and has been expert at building personal Lisa shows an extraordi- tunities. of One Happy Island, and
driving the commercial relationships with a highly nary commitment to help- the Grande Dame of Palm
strategy of the resort, year demanding clientele, pro- ing couples achieve a Margo is in frequent con- Beach, a bastion of excep-
after year for the past five viding personalized, cus- perfect, highly personal- tact with her accounts tional hospitality.q