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local Tuesday 27 sepTember 2022
Mario Tromp, Senior Agent at Playa Linda:
“Because we know the guests for such a long time, we have a

special connection with each other”

Today we are celebrat- Mario is absolutely a peo-
ing World Tourism Day and ple person, which makes
to mark the occasion, we him the perfect person to
want to highlight one of the greet guests at Playa Linda.
stars working tirelessly be- “I love working with peo-
hind the scenes to make ple. I adore it, I really feel
sure you experience the like it’s my calling”, he says.
very best of our One Happy “I love talking to my guests,
Island. Meet Mario Tromp, I’ve been here forever. My
a Front Desk Senior at Playa guests feel like part of my
Linda. family. It’s just a connec-
tion.”
“I’ve been a Front Desk
Senior for quite a while. I The Playa Linda slogan,
made my way around the “Your Home Away From
hotel, I started out work- Home”, was truly alive when
ing as a towel hut agent, we visited to meet Mario.
worked my way through Guests who come year af-
housekeeping, in the of- ter year become close to such a long time, we have Playa Linda. What he loves throughout the day.”
fice, I worked in the mainte- the hotel staff, and Mario a special connection with most? “Honestly every-
nance floors. I had an op- is living proof of the strong each other.” thing. It feels like my fam- As for what the guests
portunity at the Front Desk bonds that are formed. “It ily. I come in, I greet every- expect when they walk
and I took it!” Mario told truly feels like your home Front Desk is famously a very body. My guests, as soon as through the door and Ma-
us. “I worked at the Front away from home”, he says. unpredictable position, re- they see me they get very rio is the first person they
Desk for a while, then I got “As we are a time-share, quiring quick thinking on excited and I get just as ex- meet?
a promotion and became the guests keep coming your feet, and an ability cited as them. It’s a great “Sunshine!” And Mario is ex-
a Front Desk Senior.” every year, and because to find creative solutions. connection.” actly that: sunshine personi-
we know each other for Working in the Front Desk, To be successful at the fied.
Mario can recall some in- Front Desk at Playa Linda,
teresting stories. “One that it is imperative to have To watch a video of our in-
really stands out to me was “a wonderful personality, terview with Mario Tromp,
when there was a guest at great energy and smiles. please visit our Facebook
the desk who had a wed- Smiles are contagious, and page: https://www.face-
ding. On his wedding day just keep a positive energy book.com/arubatoday.
he was missing a belt. He
was going crazy looking
for a belt, and I asked him,
what size are you? I took
off my belt and it fit him
perfectly! It matched the
suit! And he went out for
his wedding, was wedded,
and he came back and
gave me a million thanks!”
Talk about being at the
right place at the right time!

Oftentimes, the staff at the
Front Desk is the primary
point of information for the
guests, and when things go
wrong, they are the ones
who have to keep things
together. “From time to
time we do have challeng-
es. One that really stands
out is, a few years ago,
the boilers blew out [at
the electricity plant] and
the whole island shut off. It
felt like The Purge on the is-
land. The guests were a bit
anxious. It was really… not
a challenge, but we had
to keep them calm and
peaceful while it was hap-
pening.”

Mario loves working at