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CV of Mark Pilkington

Career Summary

October 2017 to date
Ascot Group - Chief Operating Officer (designate)

Reporting to Chief Executive Officer

2016 - 2017 RL360 (Following relocation to RL360 House)
Position - Customer Services Manager

Reporting to Head of Customer Services
Responsible for:

 RL360 Services Customer Services
 Lloyds Banking Group Relationship Manager
 Key Account Relationships (including Private Banks)

2009 - 2016 Clerical Medical International, Isle of Man

Position - Customer Services Manager

 Responsible for the following plus:
 Customer Services
 Discretionary Management Agreements

Position - Customer Enablement Manager
Reporting to Senior Manager, Business Support
Responsible for the following:

 Rectifications
 Corporate Management Reporting
 Claims
 Reconciliations
 Projects
 FATCA, UK CD, CRS etc
 Technical investigations
 Office Services
 LLoyds Banking Group Relationship Manager
 Black Swan Outsource Agreement Relationship Manager