Page 112 - Workplace English

Answer key I Audio script

Unit 13 Incoming calls Speaking
6
Telephone calls
Model conversation
A Alan wants to speak to the Sales Customer Can I speak to Mr Rogers,
Department. please?
8 Diane can 't answer the phone You I'm afraid Mr Rogers is in a
because she is in a meeting . meeting.
Customer Oh, I see. Well, can I
Understanding speak to Pauline Coates
2 in the Sales Department?
c 2 B 3 B 4 A You I'll put you through.

Customer Thanks.
Practice
You I'm sorry but Ms Coates·
3 line is busy at the moment.
1 c 2 E 3 G 4 B
5 D 6 A 7 F Customer Oh, I see.
You Can you hold?
4 Customer Hmm, I don't think so.
1 I'm sorry but Mr Carter's line is busy
You Can you call back later?
at the moment.
Customer Yes, OK, thank you. Bye.
2 My boss will call back later.
3 I'm afraid he's on a business trip . You Bye!
4 Can you call back tomorrow
morning?
5 I'll put you through to the Sales
Department.

5
Suggested answers
1 Can you call back later?
2 I'm afraid she's in a meeting .
3 Can you put me through to the Sales
Department?
4 Can you hold, please?
5 I'm afraid she's still engaged .

14 Workplace English