Page 117 - Workplace English

I Units 16-17

Unit 17 Conference arrangements 5
Audio script
Telephone call
Cindy Apelles Hotel Reservation
The participants will eat lunch in the Department, Cindy Fox
hotel restaurant. speaking. How can I help
you?
Understanding John Good morning . My name's
2 John Pitt. I'd like to reserve
1 True a room for a meeting from 2
2 True o· clock until 7 o· clock for
October 19th.
3 False. She also wants a flipchart and
four pinboards. Cindy Are you a customer of ours
4 False. She arranges it for 4.30 pm. already Mr Pitt?
5 True John Yes. It's Topaz Lighting.
Cindy All right. How many
participants will there be? ·
Practice
John 15.
3
1 projector 4 reserve Cindy OK, let me check. Yes, that's
fine, Mr Pitt. The Napoleon
2 provide 5 forget
Suite is available.
3 mind
John Excellent, that's fine. Now,
4 does the room include a
multimedia projector?
Please could you reserve some
tables for us? Cindy Yes, and Internet access. Is
2 I'd like to reserve some tickets. there anything else you
need?
3 Would you mind repeating that back
to me, please? John Could you provide a flipchart
and DVD player?
4 Does the room have an Internet
connection? Cindy Yes.
5 Can you organize a m~eting for John Good. Now, can you arrange
next week? a coffee break for 4.30,
please?
Cindy OK. What about water and
juice during the meeting?
John Oh, good idea! Next, dinner:
Would you reserve tables in
the hotel restaurant for
7 o'clock?
Cindy Certainly, Mr Pitt.
John Good . Now, would you mind
repeating that back to me?

Workplace English 1119