Page 114 - Workplace English

Answer key I Audio script .

Unit 15 When things go wrong 5
Suggested answers
Tete hone calls
1 Can you tell me when the package
will arrive?
A A wrong food order. 2 Can you give me a refund?
8 A delivery that has not arrived yet. 3 Could you pick it up?
4 What's happened to our package?
Understanding
5 You sent a wrong delivery.
2
1 False. She did order food from Language tip
Benji's Catering.
7 3- 30 thirteen - thirty
2 True
74-40 fourteen - forty
3 True
75-50 fifteen - fifty
4 False. She's waiting for a package
76-60 sixteen - sixty
she sent to Singapore to be
77-70 seventeen -seventy
delivered.
78-80 eighteen - eighty
5 False. The package is still in
79- 90 nineteen - ninety
Singapore.
6 True AHJK
B C 0 E G P T Z [US]
Practice F L tv1 N S X Z [UK]
3 IY
0 2 A 3 E 4 B 5 C 0
QUW
4 R
Can you tell me when you will pick
up the package?
2 It's concerning our order for office 5 eaking
equipment. 6
3 Something is wrong with the Model conversation
package you delivered.
Supplier Jackson Office Supplies.
4 It's concerning my package, tracking
How can I help you?
number LO 743 KL.
5 What's happened to our delivery? You This is Cathy King from Apcos
Ltd. There :S a problem with
6 You sent the wrong delivery to
an order I made last week.
our company.
Supplier I'm sorry to hear that. Can
you give me the order
number?
You Yes, its JYG 723 I 7 9 I BP You
sent the wrong ink for
our printers.

116 Workplace English