Page 126 - Workplace English

Key phrases for speaking

Dealing with visitors at reception
Good morning I afternoon I evening.
How can I help you ?
Can I have your names, please?
I'll call Mr I Mrs I Ms ....
Can you complete this form, please?
Could you wear this badge, please?
Please take a seat.
Someone will come down to get you .
Meeting company guests
Excuse me, are you ... ?
I'm ...
This is my colleague, ....
... asked me to meet you .
Welcome to ... .
We need to take the lift I stairs to the 2nd floor.
Come this way, please.
After you .
Asking about and describing responsibilities
What do you do?
Is he I she busy? I Are you busy?
Do you travel with him I her?
I'm a team assistant I PA I receptionist.
I work ....
I make sure that ....
I book [hotels I tickets I flights].
I answer the phone.
I reply to emails.
I'm responsible for ... .
I deal with ...
Polite offers and apologies
Can I ta ke your coats?
Would you like to sit down I have a seat?
Would you like some I a cup of coffee?
Would you like milk and sugar?
What about you ... ?
Here you are.
I'm sorry you have to wait, but ... should be here soon .
l'm•afraid that ... is [still] in a meeting.

81 Workplace English
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