Page 11 - INTERMEDIATE BUSINESS ENGLISH

 Don’t reject them, as their strong emotions can color everything from workplace
morale to your company’s reputation.
 Find out what’s at the core of their anger—then take whatever steps you can to
remedy the situation.
 Listen closely in order to find opportunities to make positive change

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 If you’re “all-in” on them, work closely with them to make team interaction

successful.
 If not, it might be better to leave them and move on.

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 Maintain objectivity in the face of excuses or emotional storytelling. Stick to the facts.
 If you need to give constructive feedback, do so using defined, documented examples

of past behaviours.

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ACTIVITY 6

Answer the questions based on the following reading.

PT. Matahari Department Store Tbk. (Matahari) is the largest and most respected department
store in Indonesia and as the market leader in the sales of fashion apparel, accessories and
beauty product within the department store segment.
Matahari is the great place to work and placed Human Resources become important role in
supporting the growth and success of our organization.
We are now hiring a merchandising manager.

Responsibilities :
You will be responsible for preparing buying budget; sourcing and managing the merchandise
mix for the achievements of targeted sales & profits, and increase market share; monitoring
merchandise performance (sales analysis); planning merchandise clearance; and also
responsible for brand reporting requirements.

Intermediate Business English | 7