Page 11 - Business English 1_Neat

B. CONVERSATION 1

Telephoning
1. Practice the dialog below in pairs.

Receptionist: Good Afternoon! Sido Muncul, Tina speaking. May I help you?
Mr. Mandell: Yes, I’d like to speak to Mrs. Anita Sari, please.
Receptionist: I'm sorry, Mrs. Sari is out of the office at the moment.

Mr. Mandell: Do you know when to expect her?
Receptionist: She should be back about 3:00. Would you like to leave a
message?

Mr. Mandell: Yes. My name is John Mandell of Mandell Corporation. 123RF.com

Receptionist: Is that M-A-N-D-E-L?
Mr. Mandell: It's with two L's.

Receptionist: Okay, Mr. Mandell.
Mr. Mandell: Please tell her that I’d like to get more information about the

promotion program she is offering to my company.
Receptionist: All right, Mr. Mandell. How can she reach you?
alamy.com
Mr. Mandell: At 560-4950.

Receptionist: 560-4950 Fine. I’ll give her the message as soon as she returns.
Mr. Mandell: Thank you very much.
Receptionist: You are welcome. Goodbye.

2. Based on the dialog above, identify the expressions used when:
- receiving a call - giving the message
- asking for somebody - asking for a contact number

- identifying oneself - promising action
- offering - ending the phone call

3. Answer the questions below.

e. What does Tina do and where does she work?
f. Which sentence expresses asking for somebody?
g. Whom does the caller want to talk to?
h. From what company is Mr. Mandell?
i. What is the message?
j. What does Tina promise to do?

Page 8 | Business English 1- Department of Management UMY