Page 13 - Business English 1_Neat

Second call
Department :
Caller :
The person to be asked for :
Expression(s) for connecting the call :

E. ROLEPLAY

Work in pairs and create a dialog, then practice it.

Student A – You make a phone call and you want to speak to someone to talk about a business matter. He/she
is not in, so you leave a message.

Student B – You work as a receptionist for a tour and travel company. Someone wants to speak to Mr./Mrs. X,
but he/she is not in. Respond the call properly, and offer the caller to leave a message.

WHILE YOU WERE OUT

Date: Time:

To : From:
Of:

MESSAGE:

F. CONVERSATION 2

Making appointment
Dialog A

Secretary: Ray and White Corporation, this is John. How can I help you?
Caller: Hello. Can I speak to Mr. Smith?

Secretary: I’m afraid he is in a meeting. Would you like to leave a message?
Caller: Yes. This is William Bloom from Ace Hardware. I would like to arrange an appointment to see him.
Secretary: He is available tomorrow morning.

Caller: I could make it at 9.00. Is it fine?
Secretary: I’m sorry, he’s busy at that time. Would 10.00 be OK?

Page 10 | Business English 1- Department of Management UMY