Page 12 - Business English 1_Neat

C. USEFUL EXPRESSIONS

Taking a call
- Good Morning! Soyu Advertising, Dewi speaking. How may I help you?
- Soyu Advertising, Dewi speaking.
- This is Dewi speaking.
Making a call
- Hello, this is Romi White from Gema Travels
Asking for somebody
- May I speak to Mr. Wijaya?
- I’d like to speak to Mr. Wijaya.
Giving reasons for calling
- I’m calling to ask about your promotion program on property.
- I just want to ask if your company currently needs a sales manager.
- Could you give me more information about your company’s charity program?
Taking a message
- I’m sorry. He is not here today. Would you like to leave a message?
- I’m afraid he is in a meeting right now. Can I take a message?
Leaving a message
- Could you please take a message? Please tell her that Anita from accounting called
about Mr. Wijaya’s expense reports.
- I’d like to leave him a message. Please let him know that tomorrow’s lunch meeting is
cancelled.
Promising action
- I’ll ask him to call you as soon as he gets back.
- I’ll send you the report as soon as possible.
- I’ll give him your message as soon as he gets back.
Ending the call
- Thank you very much for calling.
- Thank you for your help.
- Thank you for your time

D. LISTENING

Connecting phone calls
Listen to the two calls and complete the chart with the correct information

First call
Department :
Caller :
The person to be asked for :
Expression(s) for connecting the call :

Page 9 | Business English 1 - Department of Management UMY