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IT Essentials — Computer Operations
Change Management
Thank you. These questions will help me perform the configuration management audit. Can we also
discuss auditing change management?
Of course! We can look at change management next. I see you’ve recorded the audit objective as
“Determine whether changes are carried out in a planned and authorized manner.”
Very good. Let’s take a look at the example audit steps to perform during fieldwork.
Capacity Management
Okay! Would you please also provide guidance on auditing capacity management?
Of course! You walk me through the audit work program. Give me the objective and risks, and then
we will check the GTAG together, okay?
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