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IT Change Management




              Patches







         Software



             Patches are changes to a computer
              program designed to address a security                                                                                  Hardware
              vulnerability or an operational deficiency,
              or to add new features between releases.                                                                                   An organization may deploy patches
             Typically, vendors of commercially                                                                                          manually or through a patch deployment or
              available software announce patches on                                                                                      orchestration tool and/or by one or more
              their websites                                                                                                              third parties.
                                                                                                                                         Organizations should ensure contracts with
                                                                                                                                          third parties adequately address patch
                                                                                                                                          management, including patch-related
                                                                                                                                          communication, and are tied to service-level
                                                                                                                                          agreements (SLAs).
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