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IT Change Management





                          Types of Changes
                                                                                  Regular Changes

                                                                                  typically application, middleware, operating system, or network software
                                                                                  and hardware upgrades scheduled for implementation






                                                                                                          Emergency Changes

                                                                                                           to correct immediate issues that cause service disruption.







                                    Change                                                                                          Preapproved changes
                                Management                                                                                          regularly or frequently occurring, lower risk changes that a change
                                                                                                                                    approval board (CAB) or other appropriate approver has authorized
                                                                                                                                    for implementation.


                                                                                                             Blanket Changes

                                                                                                             typically a master ticket created as needed (e.g., monthly, quarterly) to
                                                                                                             record a group of changes, such as router configuration changes, firewall rule updates, and
                                                                                                             sometimes Microsoft monthly patches.



                                                                                  Monitoring Risk

                                                                                  Continuously monitor risk

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