Page 31 - Garrison Diversion RFP

Chelsey Swenson
Lake Park, MN | 701-799-8848 | chelseyjswenson@gmail.com
Summary
In my current position, I play a crucial role in connecting clients with our internal teams, ensuring a streamlined process from beginning to end. Prioritizing client contentment, I thrive in handling numerous tasks simultaneously, communicating effectively, and finding practical solutions that produce tangible results. My skills lie in problem-solving, HR policy implementation, and proactive project oversight.
Experience
· Deliver outstanding customer service by promptly addressing inquiries and adhering to both internal and client HR policies and protocols.
CLIENT ACCOUNT MANAGER | PRO RESOURCES HR | NOVEMBER 2016 - PRESENT
· Cultivate and sustain client relationships through clear communication, effectively meeting client needs across internal departments within tight timeframes.
· Oversee seamless client setup, internal implementation, HRIS setup processes, and employee onboarding to ensure accurate data entry and system functionality.
· Coordinate client and employee onboarding tasks, including arranging travel and organizing training sessions.
· Maintain meticulous attention to detail by consistently updating and managing records in HRIS and CRM systems,
upholding the highest standards of accuracy and data security.
· Propose tailored solutions to enhance workplace efficiency and elevate client satisfaction.
· Monitor project milestones and provide regular updates to clients, ensuring alignment with expectations.
· Anticipate client requirements and identify areas for improvement in organizational policies and standards.
· Initiate, oversee, and refine client service agreements, regularly reviewing to ensure accuracy and adherence to agreed-
upon terms between PRO Resources HR and clients.
· Collaborate with Business Consultants to address client concerns and deliver ongoing support.
· Manage multiple client accounts concurrently , ensuring efficient service delivery .
· Provide comprehensive support for HR operations and client needs, including acting as a secondary resource for
monitoring and updating I-9 Employment Eligibility forms.
· Efficiently handle administrative tasks such as filing, scanning, and copying documents as needed.
· Partner with leadership on various projects and special initiatives.
· Provided personalized customer service to clients in the personal lines insurance sector.
· Assisted clients with inquiries, policy adjustments, and claims processing, ensuring prompt and accurate resolution.
· Built strong client relationships through effective communication and proactive support.
· Handled policy renewals, endorsements, and cancellations in accordance with company policies and procedures.
· Collaborated with underwriters and claims adjusters to expedite claims processing and resolve client concerns efficiently.
· Maintained accurate client records and documentation in the company's database.
· Participated in ongoing training and professional development to stay updated on industry trends and regulatory changes.
· Achieved high levels of client satisfaction through attentive service and problem-solving skills.
PERSONAL LINES CUSTOMER SERVICE REP |IHRY INSURANCE| FEBRUARY 2014 – NOVEMBER 2016
PRO Resources | www.PROResourcesHR.com 31.