Page 32 - Garrison Diversion RFP

· Contributed to team success by sharing best practices and supporting colleagues as needed.
· Managed dispute cases efficiently and accurately within established timelines.
· Conducted thorough investigations to gather all relevant information for dispute resolution.
· Liaised with clients, vendors, and internal departments to gather necessary documentation and evidence.
· Analyzed dispute cases to identify root causes and recommend appropriate resolutions.
· Prepared and submitted detailed reports on dispute cases, including findings and recommended actions.
· Maintained accurate records and documentation of all dispute cases in compliance with company policies and regulations.
· Demonstrated strong attention to detail and adherence to quality standards in all aspects of dispute case processing.
DISPUTE CASE PROCESSOR | US BANK SERVICE CENTER| OCTOBER 2010 – FEBRUARY 2014
· Completed "The 5 Working Geniuses" seminar, focusing on enhancing workplace productivity and collaboration.
· Participated in webinars or online training programs focused on relevant topics such as negotiation strategies or
Professional Development
communication skills.
· Volunteered for cross-functional projects or committees within the organization to gain exposure to different areas of the
business.
· Completed SHRM (Society for Human Resource Management) Coursework in December 2023.
o RelevantCoursework:
 HR Competencies, HR Knowledge, & HR Skills
o Plan to pursue SHRM Certification Exam by December 2024.
· Proficient in Microsoft Office Suite ( W ord, Excel, PowerPoint, Access, Outlook)
· Ability to quickly learn and adapt to new software or technology platforms to meet evolving client needs.
· Skilled at converting raw data into organized and easily comprehensible information.
· Experience in various ERP and HRIS systems as well as, Dynamics, TeamBridge, and Adobe.
Technical Acumen
· Available upon request.
PRO Resources | www.PROResourcesHR.com 32.
Personal & Professional References