Page 33 - Garrison Diversion RFP

Rebecca Castagneri - SHRM-CP
Detroit Lakes, MN | (218) 234-7146 | rebeccacastagneri@gmail.com
Currently serving as an essential liaison between clients and internal teams, ensuring seamless execution from start to finish. With a focus on client satisfaction, I excel in managing multiple priorities, communicating effectively, and delivering strategic solutions that drive results. My strengths include problem-solving, proactive project management and HR policy. I am currently searching for a position where I play a key role in driving the sustained growth and development of an organization.
Experience
Summary
· Facilitate seamless client setup, internal implementation, HRIS setup processes, and employee onboarding to ensure accurate data entry and system functionality.
CLIENT ACCOUNT MANAGER | PRO RESOURCES HR | FEBRUARY 2020 – PRESENT
· Coordinate client and employee onboarding activities, including orientation and training sessions.
· Provide exceptional customer service, addressing inquiries and requests while ensuring compliance with HR
policies and procedures.
· Establish and/or maintain the highest level of; organizational, local, state, and federal compliance across the
spectrum of HR functions, allowing for enhanced employee engagement and retention.
· Support clients with compliance, performance management, engagement and retention, training and
development, conflict resolution and diversity initiatives as well as HR policy development and implementation. · Maintain meticulous attention to detail by preserving and updating records in HRIS and CRM systems,
guaranteeing the utmost accuracy and data security standards for all parties.
· Efficiently manage administrative functions such as filing, scanning, and copying documents as required.
· Anticipating client needs, identify areas where organizational policies and standards may be lacking.
· Recommend tailored solutions to improve workplace efficiency and enhance client satisfaction.
· Foster and maintain strong client relationships by effectively communicating and facilitating client needs with
various internal departments, often while having to meet strict time constraints.
· Monitor project deliverables and provide timely updates to clients, ensuring alignment with expectations. · Initiate, oversee, and refine client service agreements, while routinely reviewing to ensure accuracy and
conformity to all agreed upon terms and conditions between PRO Resources HR and clients.
· Manage multiple client accounts concurrently, ensuring efficient and effective service delivery. · Collaborate with Business Consultants to address client concerns and provide ongoing support. · Partner with ownership on various projects and special initiatives.
· Acted as the primary point of contact for operational issues, temporary workforce management, and service delivery excellence, ensuring client satisfaction and business success.
SENIOR RECRUITING SPECIALIST | KELLY SERVICES | JUNE 2014 – FEBRUARY 2020
· Conducted comprehensive analyses of client recruitment needs and crafted effective recruitment strategies to meet organizational goals.
· Led the selection process, including screening, evaluations, interviews, and hiring decisions, resulting in timely and suitable candidate placements.
· Managed a diverse temporary workforce of over 50 employees across Minnesota and North Dakota, overseeing training, coaching, career development, terminations, and administrative functions like payroll and scheduling.
PRO Resources | www.PROResourcesHR.com 33.