Page 38 - Smart City Brochure

Social Welfare & Community Development
Skill Development

Training Needs Assessment (TNA)

TNA is an assessment tool that looks at employee and organizational knowledge, skills, and abilities,
to identify any gaps or areas of need. Once the training needs are identified, then you need to
determine/develop objectives to be accomplished by the training. These objectives will form criteria
for measures of success and utility.

This analysis can be performed by managers who are able to observe their staff and make
recommendations for training based on performance issues or gaps between performance and
objectives. This analysis can also be performed on an organization-wide level by Training and
Development managers who survey the organization to identify needs.

Features of the system:
 Time-bound assessment system (Objective or Subjective
type questions)
 Assessment can be based on Multi-lingual Questions
 Easy and user-friendly navigation

Administrator can:

 Schedule or reschedule the assessment
 Allocate or re-allocate batches for all candidates
 Generate login credentials, assign centre
 Generate individual results, consolidated results, merit list, department wise results & merit list
 Print answer sheet with the correct answer and the answer submitted by the candidate

Citizen Contact Center (Sampark)

The aim of “Sampark” is to deliver non-emergency Government to Citizen Services over the phone
with the help of a single unique number across the nation.
It has four main components:
 CRM: Customer relationship management (CRM) for call centre environment, query management.

 IVRS: allows a computer to interact with humans. It takes input using DTMF tones (input via telephone
keypad) and/or voice (Automatic Speech Recognition) and provide speech output using TTS/pre-
recorded speech file.

 TTS: Text-to-Speech (TTS) component converts
text into speech. TTS for around 13 languages
(Hindi, Marathi, Tamil, Telugu, Malayalam,
Bengali, Odia, Kannada, Gujarati, Assamese,
Manipuri, Bodo, Rajasthani) are ready to use.

 ASR: As a part of CCC project we are developing
limited domain ASR system for Hindi, English
and Tamil. It is being trained for eGOV service
names, state names, language names and
some of the named entities. It can be
customized for any other domains.