Page 18 - 2018 TMPAA Mid-Year Meeting Program Book
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SPECIAL PRESENT A TIONS
Program Administrator Town Hall
The Critical Impact of Effective Claim Handling
On the Success of Your Business
John Colis Mark Aussicker Steve McConaghy Robert Thompson
President, Chief Claims Officer, President, Vice President,
Euclid Insurance Norman Spencer Glatfelter Claims World Wide Specialty
Services, Inc. Agency Management Programs
MODERATOR PA USING A TPA IN-HOUSE CLAIMS CARRIER CLAIM HANDLING
Monday, May 7 | 2:00 pm | Key 3 & 4 You can expect to hear discussions regarding:
• Ownership and control of your loss data
Whether you handle your claims in-house, use a TPA, or rely • Selecting a TPA
on your carriers claims processing, managing this process in
an effective way can make or break your business. Hear from • Effective partnerships and expectations with
a panel of your Program Administrator peers about the pros your Carrier/TPA
and cons of how they have organized this process and the • Reserving losses/setting IBNR
critical components of managing each process effectively. • Advantages and disadvantages of all three models
• Compensation models for handling claims in house
Sponsored by
• Post termination rights and obligations
Come prepared with questions or to share information about your own claims process.
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