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DAFTAR ISI
PETUNJUK PENGGUNAAN MODUL ..................................................... i
KATA PENGANTAR ................................................................................... ii
DAFTAR ISI ................................................................................................iii
MODUL AJAR ............................................................................................. v
KEGIATAN PEMBELAJARAN .............................................................. vii
TUJUAN PEMBELAJARAN .................................................................... xi
BAB I PROSES BISNIS .............................................................................. 1
A. Pendahuluan ......................................................................................... 1
B. Memahami Proses Bisnis ..................................................................... 2
C. Proses Bisnis Secara Umum ................................................................ 3
D. Jenis Proses Bisnis ............................................................................... 6
E. Proses Bisnis di Bidang Teknik Jaringan Komputer dan
Telekomunikasi .................................................................................... 7
F . Karakteristik Proses Bisnis ................................................................ 13
G. Manfaat Proses Bisnis ....................................................................... 14
BAB II KEBUTUHAN PELANGGAN .................................................... 17
A. Mengenal Bisnis ................................................................................ 17
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