Page 409 - Tech handbook 2019 rev 6 whyperlinks

12/5/2019

Agenda - Back Office Training

Day 1: Tuesday 7/16/19 Day 2: Wednesday 7/17/19 Day 3: Thursday 7/18/19
Location: HQ in Philadelphia Location: NES in Bristol Location: HQ in Philadelphia
Time: 9:00am – 5:00pm Time: 8:00am – 5:00pm Time: 10:00am – 3:00pm
Schedule Board Personnel Only Schedule Board Personnel Only ALL Personnel
Why are we doing this? 8:00am – 2:00pm Why are we doing this - Revisit
Key Terminology Homework with Hands-on Help Overview of Field Service Mobile
Navigation Parts Training
Overview of System Structure Parts Personnel Only Q &A Session
Accounts 2:00pm – 4:30pm More Scheduling Scenarios
Contacts Key Terminology
Assets Navigation
Agreements Overview of System Structure
Work Orders Accounts
Schedule Board (Dispatch Board) Contacts
Assets
Agreements
Work Orders Overview Only

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