Page 414 - Tech handbook 2019 rev 6 whyperlinks
P. 414
12/5/2019
Dynamics 365 for Field Service
D365 for Field Service includes:
• Account/Asset Management
• Scheduling and Dispatch Tools
• Work Orders
• Field Service Mobile
D365 for Field Service will enable us to:
• Improve first time fix rate
• Manage follow-up work and take advantage of upsell and
cross-sell opportunities
• Organize and track resolution of customer issues
• Provide accurate account and equipment history to the field
tech
7
