Page 415 - Tech handbook 2019 rev 6 whyperlinks

12/5/2019

WIIFM? What’s in it for me?

• Shared database for all assets, customer details and contact information
• Gain insight and intelligence to diagnose a problem
• Status on the work order driving back office activities
• Streamline quoting process with details directly from the field tech
• Expediting process to request parts to complete the job
• Reduced paperwork
• Can access all the information you need about your customers from your
mobile device including customer history and back office info
• Communicate proactively - back office to field
• Workorder and customer history on any device

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