Page 83 - KZN Top Business Portfolio-eBook 2022

STAYING CONNECTED TO MEMBERS NJMPF understands that now more than ever,
Beneficiaries Living with Disabilities alongside providing superior retirement services to
its stakeholders, it needs to have meaningful social
The corporate social responsibility project undertaken impact campaigns. The practice of corporate social
in 2021 was more about connecting with the Fund’s
members during a time of social distancing and responsibility requires consistent and rigorous
assessment and measurement of stakeholder
contactless society. NJMPF wanted to show that its perceptions, attitudes, and service needs thus
motto of ‘providing superior retirement services’ does NJMPF conducted an analysis to investigate who
not only apply to ‘the Funds’ investments practices out of its stakeholders was not getting the attention
and its customer services. Its motto also applies to they need and deserve. Members of the Fund living
beneficiaries who are affiliated with the Fund through with disabilities who work for the various KZN
parents who once worked for the municipality and municipalities were identified as the most vulnerable
who are now no more but left behind beneficiaries group (This was based on them being disabled and
that were dependent on them for survival. NJMPF falling under a marginalised group in South Africa
wanted to show that, they are not just a number on its and in the work environment).
system but an actual human being.
This influenced the Fund’s decision to want to do
Members Living with Disabilities something for this target group. This initiative was a
Staying connected and constantly engaging with follow up programme to the Fund’s “Celebration of
stakeholders and delivering the services that they a life well lived for the Fund’s Centenarians” held in
require to make sound financial decisions with their 2020. In 2021 NJMPF recognised beneficiaries living
retirement benefits is a priority for NJMPF. However, over with disabilities who receive a monthly pension
the years through roadshows and annual information from the Fund.
meetings, the Fund has picked up that members living Awards
with disabilities seldom attend these gatherings.
Through research NJMPF has found that members living As NJMPF is a leader amongst its peers in the industry,
with disabilities were unable to get to these gatherings it has notched up a commendable list of Awards in the
because the venues they were held at were not industry, both locally and internationally.
accessible to these members and their municipalities NJMPF has been acknowledged for excellence
made no provision for the members to get to the by the Institute of Retirement Funds Africa
venues. As a member-centric Fund NJMPF, under the (IRFA), Standard Bank – Top Business Awards, Council
spirit of Ubuntu campaign, thought best to identify for Retirement Funds in South Africa (Batseta) as well
municipalities with a members living with disabilities as Africa Investor (Ai), CFI, The European, European
and visit them to provide an information sharing session CEO, Stevie Awards and Innovation Awards by the
they have not been privy to in the past. World Pension Summit.

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