Page 77 - KZN Top Business Portfolio 2021/22- eBook

Ethical Culture
Imperial Armour’s management team is guided by
Louisa Garland, the founder of the business, who
has always stood for strong effective moral and
ethical business practices. Her example had laid the
foundation for an entrenched ethical culture within
her management team when making decisions and
treating the employees with dignity and respect.
This flows through to the Imperial Armour employees
who are guided by the company’s code of ethics which
encompasses integrity, competence, responsibility,
accountability, fairness, and transparency.
Annual training of ethics and anti-corruption and
bribery also take place to ensure all employees are
aware of this business requirement. This material is
reviewed yearly to ensure it is still in line with applicable
legal and other requirements.
Value Creation
The business value is the employees who in turn create
quality products on a consistent basis.
Imperial Armour plays an important role in KZN by
employing women from the local communities as well
as their young family members who have recently
matriculated.
The company recognises the importance of training products possible. In addition, Imperial Armour ensures
to ensure that their employees become empowered in customer focus through meeting customer’s legal
their roles. This year a buddy system was introduced requirements, understanding risks and opportunities
so that each employee can learn the importance of the relating to its product and service conformity.
other person’s role. This system has also allowed the Good Performance
employees to grow in themselves by learning a new
skill as well as learning new aspects of the business, Imperial Armour is ISO 9001: 2015 certified. The system
is maintained on a day-to-day basis by key personnel,
thus empowering them.
with internal and process audits done at set regular
External training is also provided such as first aid, intervals by on outsourced consultant, and once a year
firefighting, and quality. This training empowering the by the external certification body to ensure they are
employees in the workplace and in their communities still on track and in line with the international quality
where skills can be transferred. standard.
Trust, Good Reputation & Legitimacy The South African Bureau of Standards also does an
Being in business for 21 years Imperial Armour has annual capability report which the company passes
built up a solid customer base that includes; Fidelity- with flying colours.
ADT; Bidvest Protea Coin; National; local government All the manufactured products follow the SABS
institutions and recently the newly acquired Thornburn standards and are tested by an Independent Testing
Security Solutions. House in USA, to ensure conformance to product
Imperial Armour has developed extremely good specification, resulting in internationally recognised
relationships over the years with their existing supplier. certification.
As repeat customers place their trust in Imperial Community Support
Armour to provide the ongoing professional service, Imperial Armour covers a wide variety of different
78% of its business comes from repeat orders of areas within the community. These projects cover
existing clients. the welfare element by examples of offering great
All products delivered are stringently checked through deals and discounted prices for the Community
our quality and control process. The company ensures Policing Forums and Neighbourhood Watch Teams
that it provides customers with the highest quality across all provinces.

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