Page 160 - 2019\20 KZN Top Business Portfolio - EBOOK

SERENDIPITY WORLDWIDE GROUP

Dinesh Naidoo
www.serendipitytravel.co.za

NEW TRENDS IN TRAVEL
Serendipity Worldwide Group was established in 1996
by Carol du Preez, Lal Jayamaha and Dinesh Naidoo.
Together, they have developed a reputable brand by
broadening the portfolio to offer all-encompassing
solutions and superior customer service, while
expanding the industry footprint.
Serendipity Worldwide Group’s specialist divisions
include corporate, leisure, incentives, conferences
and events and sports, all of which support
customers’ individual and group travel needs globally.
Serendipity’s head office is situated in Durban in
KwaZulu-Natal and is reinforced by a fully functioning
branch in Gauteng, all supporting superior customer
service and individualised solutions.
Recognised as the winner of the 2017 Sunday
Times Top Business awards, Serendipity Travel is
both International Air Transport Association (IATA)
accredited and an active member of the Association
of Southern African Travel Agents (ASATA ASATA), of
which the CEO, Dinesh Naidoo, is president. His role at
ASATA includes a passionate commitment to solving
industry challenges, encouraging ongoing industry
growth and developing existing partnerships, all of
which are also critical components of Serendipity’s
business success.
Serendipity Travel embraces new trends in travel and
creates comprehensive travel-related solutions to
address these and meet constantly changing travellers’
needs. With the aim of being an instantly recognised
brand in the Rest of Africa (ROA), Serendipity also
created their own trends in the travel space and this
ultimately led to global recognition.
The leadership team at Serendipity Travel agree
that the most valuable item on their balance sheet is
enthusiastic, loyal and knowledgeable staff. Consultants
are selected based on their in-depth, varied experience
and expertise on multiple destinations, both local and
international. The reservations team is constantly given
opportunities to expand their knowledge and skills
as well as raise the bar related to customer service.
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