Page 161 - 2019\20 KZN Top Business Portfolio - EBOOK

Skills and competencies are assessed regularly and discounted rates. Serendipity Travel partners include
a detailed training needs analysis supports ongoing the world’s leading airlines, tour operators, cruise
development and a clear career path and success plan liners, car rental companies and hotels, both locally and
for each individual. internationally.
Serendipity Travel aims to exceed customer Serendipity ICE
expectations while remaining reliable and dependable, Serendipity ICE offers incentive, conference and event
simultaneously providing maximum value for money solutions to meet a multitude of customer needs on a
and sharing in the excitement that is TRAVEL. large or small scale. The team has covered extensive
Serendipity Sports conference programs, with multiple breakout sessions,
serviced special-interest groups, managed congresses,
Travel for sporting participants, coaching teams, team building - and endurance events, gala dinners
sponsors and supporters of major professional sports and themed award ceremonies. Product launches are
teams can be booked by Serendipity Sports. A range of unique and characterised by personal commitment
official travel, ticket and hospitality packages are also from every member of this team.
available for major sporting events worldwide. Various
groups, both large and small, are offered access to Hosting successful events in various parts of the
various international tournaments, among them the world, the Serendipity ICE team only operates within
FIFA World Cup, Cricket World Cup and the Rugby internationally accepted standards of best practice.
World Cup. Serendipity Communications
S.I.T.A. Worldwide Group (SWG) Serendipity Communications has worked with market
S.I.T.A. (Serendipity Independent Travel Agents) leaders and world class brands to create innovative
Worldwide Group (SWG) was created in March 2011 to design and communication solutions with measurable
support the growth of small to medium independent results. From design conceptualisation and strategy
travel agents (ITAs). The division is now among the to project management, the team constantly delivers
most dynamic and fastest growing independent travel creative solutions, adding tangible value to all
consortiums in South Africa. stakeholders.
Serendipity Productions
Partnership with SWG enables members access
to growth with the support, systems, licences and Serendipity Productions was founded in 2003 and is
expertise of Serendipity Travel. The support team at key to successfully distributing South Indian movies to
SWG understands the pressures today’s travellers both Ster Kinekor and NuMetro cinemas.
are exposed to and the need for effective time Serendipity Community
management on every trip. Members offer tailor-made Serendipity Travel supports a range of corporate social
packages and specialised individual components to investment projects in local communities in South
create an exceptional travel experience. Africa. The importance of giving back and constantly
Members maintain the high level of customer service contributing to the betterment of others is the golden
expected by Serendipity Travel and have access to thread that runs through the entire organisation and its
existing Serendipity Travel partner agreements and operations.

Full Name of Company: Serendipity Worldwide Group VISION
Nature of Business: Tourism To be the leader and first choice travel agent and
Services / Products: Corporate, leisure and incentive tour operator in Africa.
travel worldwide. KEY PERSONNEL
Date Established: 1 October 1996 CEO: Dinesh Naidoo
No. of Employees: 60 Financial Manager: Vino Moodley
Auditors / Accountants: Platinum Accounting CONTACT DETAILS
Bankers: FNB Physical Address: 2nd Floor, Silver Oaks Building,
B-BBEE Status: Level 2 36 Silverton Road, Musgrave
MISSION Postal Address: PO Box 3606, Durban, 4000
Our mission is to perfect the art of travel by Tel: +27 (0)31 201 0630
managing and exceeding the expectations of After Hours: +27 (0)73 147 2237
our clients through creativity, commitment and E-mail: media@serendipitytours.co.za
customer care, whilst focusing on excellence in Website: www.serendipitytravel.co.za
quality and dedicated professionalism.
157