Page 2 - Kindness - No Forward

Prologue

Do people perceive you as kind? Do your friends, family members, and co-
workers listen when you talk? Do people around you feel they are treated
with dignity and respect?

Ed Horrell knows the gift of communicating with kindness is not a gift from
above, but a skill you can learn. And it is one skill well worth learning,
because becoming an effective communicator can improve every aspect of
your life, changing the way you interact with people any time, any place.

Kindness Is More Than Words helps you become a more effective
communicator at work, at home and in life by explaining step-by-step the
simple tools you can use to become a better listener, a more compelling
speaker, a better negotiator, and a more courteous communicator.

You’ll learn how to identify people’s different communication styles,
including your own, and how to make those differences work for you
instead of against you.

You’ll see how becoming a skillful listener makes you a powerful
communicator.

You’ll find out why showing an interest in what others have to say makes
them more interested in listening to you.

You’ll discover ways to capture and hold the attention of your listener,
whether you’re talking one-on-one, making a group presentation, or
addressing a large convention. You’ll learn why your attitude truly conveys
“more than words”.

Ed Horrell’s practical book will help you to become a “figure of speech”.
With the power to persuade, enlighten, inspire, and lead those around you
using the power of kindness.

Note to readers: Within this book are references to different behavioral
styles. You might find it of interest to take a brief on-line assessment of
your personal style of behavior and communication prior to or following
your reading of this book.

One effective on-line source for this assessment can be found at
https://www.123test.com/disc-personality-test/ Follow the instructions for
your complimentary assessment.