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            to explain the value and benefits and appropriate usage of the services to citizens
            and visitors.

            Power

            Transport for London attained a great deal of value by ensuring that legislation
            required to allow the project to be implemented had been addressed at an early
            stage. In London, the legislation required was defined, debated, and passed into
            law several years before the congestion-charging implementation was launched.
            The long study period before implementation afforded a public debate well
            ahead of the implementation decision, supporting a rational nonemotional dis-
            cussion of the subject. From a smart city perspective, this could be directly rel-
            evant to regulations and legislation required for the use of autonomous vehicle
            technology within a smart city framework. Early discussion and establishment
            of such regulations not only supports a full discussion, but also provides the
            basis for public-private partnerships.
            Problem

            Clear concise definition of the problem in terms of the needs, issues, problems,
            and objectives to be addressed, was a feature of the London project. This in-
            cluded the definition of the value proposition for the end user. The develop-
            ment of a clear, structured, and agreed-upon problem statement also contrib-
            uted significantly to the project’s success. Accordingly, smart cities initiatives
            should follow suit, carefully defining objectives, use cases, and requirements.

            Program
            This includes the definition of a structured program to implement the project.
            A series of projects may be defined, phased, and linked together to achieve the
            overall objective. This requires a clear understanding of technology capabilities
            and the selection of a business model to ensure that technology capabilities are
            matched to the selected business model. This also requires effective communi-
            cations and planning, strong institutional cooperation, a complete economic
            and financial analysis, and a detailed effects analysis. The development of tech-
            nology, organizational, and business model frameworks for smart cities enables
            the coordination of various projects and ensures that all planned actions in
            investments can be linked back to objectives.

            Procurement
            The procurement approach should be selected based on minimizing life cycle
            costs and risks. It should incorporate clearly defined requirements and seek sim-
            ple well understood solutions. As discussed earlier, requirements should be as
            free from ambiguity as possible. The objective of procurement should be to try
            to acquire products and services that are flexible and scalable and, preferably, that
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