Page 17 - Zoo Animal Learning and Training

CHAPTER 1

Professional Conduct

and Foundation Skills

LEARNING OBJECTIVES
• Determining your role in a veterinary practice
• Meeting employer expectations, mastering 10 professional behaviors
• Develop a professional appearance
• Utilize effective communication skills – verbal, written, computer,
social media, and credible web resources
• Anticipate work flow
• Application of ethics in the veterinary practice
• Understand the human–animal bond
• Understand and recognize the grief process
• Master foundation skills:
• Veterinary practice math
• Medical terminology

NAVTA GUIDELINES COVERED IN THIS CHAPTER
I. Office and Hospital Procedures
A. Front desk
8. Demonstrate elementary computer skills
9. Utilize basic medical terminology and abbreviations

Determining Your Role “in‐house” or in a facility. A clinic is where patients are
in a Veterinary Practice seen and sent home to recover or are sent to a hospital
for more intensive care. In veterinary practice, the words
“hospital” and “clinic” are used interchangeably, as both
A veterinary practice may be conducted in a hospital or will admit critical patients into their facility for intensive
a clinic. In human medicine there is a distinct difference. care. However, some cities have access to a relatively new
Hospitals are where patients are treated and cared for type of veterinary practice that does nothing but intensive

Tasks for the Veterinary Assistant, Fourth Edition. Teresa F. Sonsthagen.
© 2020 John Wiley & Sons, Inc. Published 2020 by John Wiley & Sons, Inc.
Companion website: www.wiley.com/go/sonsthagen/tasks 1