Page 132 - YOU CAN WIN - SHIV KHERA

RokZRooM Special ! You Can Win by Shiv Khera

What is the Difference Between Sympathy and Empathy?

Sympathy is, "I understand how you feel." Empathy is, "I feel how you feel." Both
sympathy and empathy are important. But of the two, empathy is certainly more
important.
When we empathize with our customers, employers, employees, and families, what
happens to our relationships? They improve. It generates understanding, loyalty, peace
of mind, and higher productivity.
How do you judge the character of a person or, for that matter, of a community or a
country? It is very easy. Just observe how the person or community treats these three
categories of people:

1. The disabled
2. The elderly
3. Their subordinates

These are the three groups of people who cannot stand up as equals for their rights.

Be a Better Person

Resolve to be tender with the young, compassionate with the aged, sympathetic with the
striving and tolerant of the weak and wrong. Because some time in our lives we would
have been all of these ourselves.

--Lloyd Shearer, 1986

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