Page 24 - RBS GRG F Case Study

McEwan, had put supporting small firms at the heart of
his plan to rebrand RBS as “the bank that earns your

trust”. But he also staunchly defended GRG, even saying
in a speech that for “many” customers, going into the

restructuring unit was “the best experience of banking

they ever had in their life”.

However, with the disclosure of the documents the bank

finally changed its tune saying:

“In the aftermath of the financial crisis we did not always

meet our own high standards and we let some of our

SME customers down,”.