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Normally, we would start by defining the issue(s) embedded in the case
               study (See Diagram 4) and then identify the problems associated with
               them. For many students, this can prove problematical, as the words

               ‘issue(s)’ and ‘problem(s)’ are often seen and used, as interchangeable
               which is not the case (See Diagram 4).





























































                Diagram 4: Defining Case Issues
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