Page 46 - TSB G Case Study
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Results 2017
In 2017 TSB profits suffered a downturn but because of
the achievement of other targets, the first TSB award –
which gives employees roughly the equivalent of six
weeks’ pay – is being paid out amounting to a total of
£26m. An idea Pester had taken from John Lewis,
Partnership which awards its partners an annual bonus. It
was believed that such a scheme would help to bring
long-term sustainability to TSB.
Responding to the bank’s financial results for 2017,
Pester said:
“the figures – showing 1,000 new accounts
opening daily with customer deposits now
surpassing £30bn – had “cemented” the lender’s
position as a challenger bank that could meet
the needs of small business owners.”
Pester also, in an official statement, championed the
bank’s delivery of a “state-of-the-art banking platform”,
which is allowing customers to become some of the first
to use Apple’s new facial recognition technology to log
into accounts. However, TSB had attracted some
controversy for a system of profiling customers, putting
them in four categories:
