Page 31 - RBS GRG F Teaching Note
P. 31
2. Missed opportunities - mean missed bonuses
3. Rope – sometimes you need to let customers hang
themselves. You have gained their trust and they know
what’s coming when they fail
Perhaps the banking and finance industry could do with a
banking “truth commission”; a judge led public inquiry with
the ability to compel witnesses to testify, like the one
currently getting under way in Australia.
Finally, the three tongue-in-cheek rules of business may
apply to RBS:
1. Don’t get caught: GRG/Tomlinson (deny, deny, deny)
2. Use someone else’s money: SME’s in PPFAs
3. Blame someone else: subordinates did it
