Page 217 - Bank Case Studies
P. 217
Customer – Bank -
Relationship
As these customers progressed
through the GRG system
eventually RBS would say they
would move the customer back
to main-stream banking.
Since 2009 RBS had formed two areas to assist “problem”
businesses namely the Specialised Relationship
Management (“SRM”), which was responsible for supporting
customers who were beginning to encounter financial
difficulties, and Global Restructuring Group (“GRG”) which
was responsible for financial restructuring to aid an
impaired business and return it to financial health (or where
this was not possible to protect the bank’s capital position).
