Page 304 - Bank Case Studies

18. TSB IT meltdown has the makings of an epic
https://www.computerweekly.com/news/252439859/TSB-IT-meltdown-has-the-
makings-of-an-epic Accessed 27 04 2018
19. RBS to cut 162 branches and 792 jobs, http://www.bbc.co.uk/news/business-
43964273 Accessed 01 05 2018
20. What does the TSB fiasco tell us about banking in Britain?
https://www.theguardian.com/business/2018/apr/27/tsb-it-meltdown-bankingAccessed
01 05 2018
21. What does the TSB fiasco tell us about banking in Britain?
https://www.theguardian.com/business/2018/apr/27/tsb-it-meltdown-banking
Accessed 01 05 2018
22. TSB swings into red in first half following IT debacle
https://www.ft.com/content/4865b5be-9167-11e8-bb8f-a6a2f7bca546 Accessed 27
07 2018
23. TSB pays a heavy price for IT fiasco
https://www.finextra.com/newsarticle/32452/tsb-pays-a-heavy-price-for-it-
fiasco Accessed 27 07 2018
24. Teflon TSB rides out online banking fiasco https://news.sky.com/story/teflon-tsb-
rides-out-online-banking-fiasco-11451200 Accessed 27 07 2018
25. IT fiasco pushes TSB into a loss https://www.bbc.co.uk/news/business-
44978503 Accessed 27 07 2018
26. IBM report criticises TSB’s testing before IT fiasco
https://www.ft.com/content/afb5ccac-7535-11e8-aa31-31da4279a601 Accessed 28
07 2018
27. TSB failed to test IT system properly, suggests IBM
https://www.bbc.co.uk/news/business-44562229 Accessed 28 07 2018
28. TSB: How it all went so wrong for the bank
https://www.bbc.co.uk/news/business-43923561 Accessed 28 07 2018
29. http://ec.europa.eu/eurostat/statistics-
explained/index.php?title=File:Proportion_of_people_who_used_the_intern
et_for_web_banking,_professional_purposes_and_selling_online,_EU-
28,_2014_(%25)_BYIE15.png&oldid=228788#filelinks Accessed 29 07 2018
30. https://www.statista.com/statistics/289081/penetration-of-online-banking-in-great-
britain-by-device/ Accessed 29 07 2018
31. https://www.statista.com/statistics/286273/internet-banking-penetration-in-great-
britain/ Accessed 29 07 2018
32. Timeline of trouble: how the TSB IT meltdown unfolded
https://www.theguardian.com/business/2018/jun/06/timeline-of-trouble-how-the-
tsb-it-meltdown-unfolded Accessed 30 07 18
33. TSB boss Paul Pester to step down after IT fiasco
https://www.bbc.co.uk/news/business-45406322
Accessed 09 09 2018