Page 10 - Short Cases 1 United Airlines Teaching Note

It was claimed that the United employee allowed the

initial interaction with Dr Dao to escalate, had some

diplomacy been tried none of what followed might have

taken place but there appeared to be an unwilling to

negotiate. “Passenger Jason Powell affirms the

supervisor's unprofessional conduct and said he didn't

understand why the supervisor who handled the

situation did so with such an annoyed, belligerent tone.”