Page 573 - AR PAM 2024 HIGHRES_4 Direksi

Tabel Survei Kepuasan Pelanggan
Customer Satisfaction Survey
Kategori Pelanggan 202 4 2023 2022 Kinerja Kategori 2024
2024
Customer Category Performance 2024 Category
Reguler 81,73 81,05 80,43 0,68 Baik
Regular Good
Key Account 86,63 83,25 80,18 3,38 Sangat Baik
Key Account Very Good

Dimensi Pengukuran IKP 202 4 Kategori
IKP 2024
Measurement Dimension Category
Layanan Komunikasi 78,82 Baik
Communication Services Good
Penanganan Gangguan/Masalah 74,37 Baik
Handling of Disturbances/Problems Good
Layanan Tagihan 83,71 Baik
Billing Services Good
Kualitas & Kuantitas Produk 80,66 Baik
Product Quality & Quantity Good
Meter Reading 84,37 Sangat Baik
Meter Reading Very Good
Pelayanan Kantor Layanan (Area Bisnis) 81,91 Baik
Service Office Services (Business Area) Good
Layanan Contact Center PAM Jaya 79,62 Baik
PAM Jaya Contact Center Services Good
Key Account Executive/Customer Relation 85,74 Sangat Baik
Key Account Executive/Customer Relation Very Good

Laporan Keberlanjutan 2024 119 2024 Sustainability Report