Page 3 - HMS -- Windward RFP -- updated 2017-04-19 1502

What Makes

HMS Different?

We are different because

 Our firm’s credentials are the highest in Georgia:
 All HMS Managers have a minimum of a CMCA Certification and attend continuing
education classes to keep up-to-date on current regulations and trends.
 Four Professional Community Association Managers (PCAM®), the highest designation
in the industry, are on staff at HMS.
 HMS is an Accredited Association Management Company, AAMC™, one of five in
Georgia.

 Our accounting department provides
 Accounts Payable processing weekly; expenses received by Tuesday at 12:00 pm will
have a check cut on Friday.
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 Board members receive monthly financials by the 5 business day each month.
 optimum cash management by monitoring CDs and Money Market rates; Board
makes the best investment decision.

 Client conveniences come first:
 A live receptionist greets all callers during regular office hours; not voice mail or
answering service.
 Our web-based management software allows board members a transparent tool to
view association operations 24/7 from anywhere.
 Members have the option to pay assessments online using credit card or bank draft.
 Available 24/7/365 to respond to any emergencies.
 We respond to members in writing regarding Board decisions on late charges/late
interest requests.

 We offer a free community website to our clients.

 Banking is free, there are no fees.

 Our employee turnover is the lowest in the industry. Our employees are our
most valuable resource.

 Our focus is client retention not volume. HMS has retained 8 of its first 10
clients.

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