Page 85 - UGU Dstrct Mun IDP Report '21-22

A trip authorisation system has been implemented and all vehicles are expected to complete trip authorisation forms per trip and same should be approved by the Section Manager. This was workshopped at the 3 areas; North, South and South West with all drivers to ensure understanding and compliance with this requirement. The municipality encounters several accidents per annum, many of which are due to negligence and in such cases, are investigated and where necessary, officials disciplined.
3.4.13 Internal Information and Communication Technology (ICT)
To deliver what are challenging change programmes and maintain its excellent status, it is paramount that the municipality maximises the use of its resources. Information & Communication Technology (ICT) is one of these key resources.
In this age of technology, citizens, partners, internal customers and councillors have increasing demands for more responsive, flexible and timely service delivery.
The dependency on Information & Communication Technology (ICT) has increased progressively for organizations as a strategically important competitive advantage. According to the King III Report, Information systems were used as an enabler to business, but have now become pervasive in the sense that they are built into the strategy of the business.
The ICT Service itself has been generally viewed as an operational service which itself has progressed strongly over the last few years. However, the development of technology is so integral to the organisation it is now time to ensure that a more robust strategic approach to ICT is utilised to drive through and deliver the changes required.
An ICT Strategy was formulated in accordance with the objectives contained in the 2017/18 – 2021/22 adopted Municipal IDP, wherein all Stakeholders, Departments and sub sections of the Municipality played an active role in its creation. The Manager ICT forms part of the membership of the IDP Representative Forum. This ICT Strategy is annually reviewed, and aligned to the IDP. The ICT Strategy’s purpose is to give a focus and framework for future ICT investments and projects, linking these into the priorities of the IDP.
The ICT Section, placed within the Corporate Services Department is primarily responsible for the implementation, monitoring and reporting for the following ICT services supplied to the Municipality:
• Infrastructure planning, maintenance, and support;
• Production, Test and Disaster Recovery environment establishment and protection;
• Information and Communication Technology Strategy;
• Information and Communication Technology Governance;
• Business relationship management;
• Change control management
• Systems Configuration management
• Continuous Improvement
• Incident management and request fulfilment
• Information security management.
• Quarterly ICT Steering Committee Management reviews and trend analysis with strategic focus
• Continuous Measurement of ICT Services
• Systems Release and deployment management
• Service continuity and availability management
• Service design
• Service level management and quarterly reviews of service levels
• Service reporting
• SCADA Systems Support and systems maintenance
Therefore, key to ICT Management is the alignment relationship to the IDP and the ICT Strategy.
The ICT unit continues to take the Municipality forward and has achieved the following through the period of the IDP:
• VOIP Phones as a standard enabling telephony savings through LTE (R50k p/m)
• Microsoft Teams – Video conferencing, collaboration, calendar
• Monitoring and Reporting of Network Availability through Software
IDP REVIEW 83