Page 87 - UGU Dstrct Mun IDP Report '21-22

• To increase an ICT presence at all Municipal sites including offices, water treatment work, waste water treatment works and other operational plants through email, telephony and systems access.
• To reduce telephony costs by leveraging on the wide area network technology for voice using VOIP
• To reduce costs by lessening the dependency on consultants where possible.
• Secure remote and mobile working technologies at network and client levels. Streamline network operations by updating
security tools, consolidating voice and data networks.
• Sound and scalable technical ICT designed to deliver integration.
• Encourage organizational development by promoting technology training and purchasing as strategic investments,
rather than ad-hoc activities.
• Continued upgrading of the municipality’s computer and network infrastructure, website, and telephone infrastructure.
• Robust information management and workflow across the municipality and with the municipality’s partners.
• Enough ICT staffing capacity.
• Training of ICT staff to ensure compliance with project management standards and the implementation of standard
project management procedures.
• Setting and measuring service level standards with regards to first- and second-line support
• Seeking broadband funding opportunities through the combined efforts of ICT and the Ugu South Coast Development
Agency in collaboration with the Office of the Premier
To deliver the strategy, a sustainable programme needs to be introduced for new areas and a monitoring programme for those areas already implemented to ensure sustainable ICT. The ongoing oversight of the ICT Steering Committee is imperative to the success of the ICT Strategy implementation.
• ICT Infrastructure and Service Standardization, Integration, and Consolidation
• ICT Service Restructure
• ICT Governance
• ICT Technology Investment
All four areas are intrinsically linked, and all are required for the strategy to succeed and require investment into ICT from the Municipality. Historically budgets allocated on ICT infrastructure have been minimal, in favour of specifically service delivery infrastructure budgets. However, with the dawn of the 4IR and for the Municipality to stay ahead, investment into ICT today will futureproof the Municipality’s ability to remain technologically agile.
Audit Opinion of ICT:
The analysis of the Auditor General Findings over 5 Financial years specifically in respect of the ICT Audit report, shows a marked improvement in the findings and stability of ICT and therefore the status quo of the Audit opinion moved from 14 findings in the 2013/14 FY to 2 findings during the 2018/19 FY.
ICT District Forum:
The already established ICT District Forum comprising of the District Municipality and the Local Municipalities within the District as a strategic objective aims to accomplish.
• Mainstreaming ICT Services and ICT infrastructure in the District
• Explore opportunities for the sharing of ICT services
• Drive ICT development in the District both socially and economically
• Ensuring efficient and effective employment of ICT resources in the District
• Monitor and evaluate legislative compliance of ICT infrastructure and services in the district
• Harmonisation of ICT and associated policies in the District
• Ensuring digital inclusiveness in the District
• Enhance service delivery through ICT tools in the District
• Collaboration
• Knowledge Management opportunities
• State of the Nation / Province / District issues
• AG Audit and Risk issues in the ICT Environment
• Areas of Support
IDP REVIEW 85