Page 33 - BUKU KAIZEN JUN-DEC 2023 (1)
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GSD : KAIZEN REPORT
KAIZEN TEAM/STAFF : DR AMALINA, DR IZZAIDAH, DR FADIAH, KJ MAZIAH, SN RAZLIZA
FACILITY : PHYSICIAN CLINIC HTM
WHAT WAS THE PROBLEM?
Urgent TCA more than 15 person/day
WHAT WAS CHANGED, IMPROVED OR IMPLEMENTED?
1. TCA book and list name patient urgent TCA
2.MO Clinic incharge will decide TCA urgent based on case
BEFORE AFTER
No limitation for urgent TCA Limitation newcase based on severity case
-MO incharge will stratify case
-Able to anticipate complicated case
WHAT WAS THE BENEFITS?
Doctors able to anticipate complicated case
patient TCA based on severity of case, faster appointment and treatment
